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The most powerful
ITSM tool



What iServiceDesks Software?

A browser-based work request system that improves your organization's quality of service and response time.
This iservicedesks provides your maintenance organization with the ability to operate in the most efficient and professional manner possible.
Most Important, it’s simply look and feel with no necessary workflow which is support Essential Service Operation and Transition (Service, Incident, Problem and Change Request) based on ITSM best practices. This build product support on PC or smart devices and cloud service is ready for you with no investment on servers which you can use anywhere 24x7.


Best Practice ITSM

(IT Service Management)

Service Request

Open a service request and query your open and closed work orders for your building from any location. This will enable you to track the status of your service request at all times. 

Incident Management

Easy to use for logging when incident occurs through web based or mobile phone and restore normal service operation as quickly as possible to ensure the best quality of service. 

Mobirise

Problem Management

Analyze the root cause and reduce repeat incidents in your organization until problems closure. 

Change Management

Open a change request for addition, modification or removal of anything that could have an effect on IT services by CAB and customer approval. This is useful tool when your auditor would like to review your change process.

Features and Benefits

Service Request on PC
Service Request on Mobile Browser
1

On cloud services

Online 24x7

2

Best practice IT Service Management (ITSM) with essential services

Service Request
Incident
Problem
Change Control

3

Look and feel

Support smart devices

4

Notification

Notify to Line Chat
Notify to email

simple web templates

Internet Of Thing (IoT)

iServiceDesks is ready for REST (Representational State Transfer) API with simple stateless architecture that runs over the HTTP to retrieve (GET) or create (POST) the incident ticket using JavaScript Object Notation (JSON) format for transmitting data between a server and iServiceDesks application. 

System / Device with monitoring
iServiceDesks
Alerts & Updates
Helpdesk / Technician

Customer and Helpdesk Notification

Email Notification

If you or someone open a ticket for you, iServiceDesks will keep you the post via email when someone updates or closes the ticket. On email, you can click on the link, then iServiceDesks will navigate you to the detail web page by automatic login. This is for convenient purpose.

Email Notification

Detail Status

Line Chat Notification

If you or someone open a ticket for you, iServiceDesks will keep you the post on Line Chat automatically when someone updates or closes the ticket. You have no need to follow up the ticket all time.

Email Notification

Feedback & Acknowledgement

Customer Satisfaction Survey by Email
Provide rating for the service

Customer Satisfaction Survey

Customer Satisfaction Survey by email and provide rating 1 to 5 When Helpdesk or Technician complete the request and close the ticket, then customer will receive the customer satisfaction survey via email. Customers can complete a satisfaction survey by clicking on the rating number 1(poor), 2(fair), 3(good), 4(very good) and 5(excellent) to complete the survey. If rating 1(poor) or 2(fair), the system will navigate you to the web portal for entering a comment. Your feedback would help the company to improve the service in the future.


Up on negotiation

Standard


The perfect starter kit

Service Request
Incident Management
Problem Management
Change Request 

$ 0

Business


Coming soon

$ 0

Premium


Coming soon

Address

101/36 Soi Mu Ban Chuan Chuen On Nut,
Khwaeng Prawet, Khet Prawet,
Bangkok 10250, Thailand

Contacts

Name: Papon Mahattanakul
Email: info@iservicedesks.com
Phone: +66 (099) 978-9352